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TERMS and CONDITIONS

If you have any questions regarding our terms and conditions or our website you can contact us by email at hello@daisyandolive.co.uk

ORDERS

By placing an order with us via this website you are making an offer to purchase the goods detailed and will be deemed to have read, understood and agreed to these Terms and Conditions.

Once you have placed an order for goods (and delivery) we will send you confirmation that your order has been received, but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted.

Prices and availability of goods are subject to change without notice.

AVAILABILITY

We endeavor to display through this website all items in our current range but should an item be out of stock or no longer available, this will be highlighted.

DELIVERIES

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

Please note that a delivery charge will be added to your order value where appropriate.

 

Cost of dispatch

 

Recorded Delivery – UK only

Dispatched by 1st class post and requires a signature on delivery.  Any goods sent out Recorded Delivery are the responsibility of the purchaser from when they are dispatched from Daisy & Olive.  Daisy & Olive can accept no liability of the goods after they have left us.  We strongly recommend using Special Delivery post.  Note these goods cannot be tracked after they have left Daisy & Olive.

 

Special Delivery – UK only

Tracked from dispatch to arrival at destination. A signature is required on delivery.

 

International Tracked and Signed – Europe.

Fully Tracked with a signature required on delivery and online confirmation

 

International Tracked and Signed – Rest of the World Fully

Tracked with a signature required on delivery and online confirmation

 

Please note that prices are subject to change as and when Royal Mail and Parcel Force change their prices.

 

PRODUCT CONFORMITY

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

 

RIGHT TO CANCEL

You have a right to cancel your order in writing within 14 days of receipt and, on receipt of the returned goods, by Daisy and Olive to receive a refund of all charges for the goods.   Parcels returned by post are returned at your own cost.

 

RETURNS POLICY

If you are not entirely happy with the goods that you have chosen you may return them to us within 14 days of receipt. We will be happy to offer you a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging.  

Please provide proof of purchase when returning an item. 

Should goods be faulty they must be returned within fourteen days of receipt and a refund will be offered, subject to the goods being unused, unwashed and within the original packaging.

It is recommended you return items to us using a recorded delivery service, as we cannot accept responsibility for any items lost in transit.

Please send returns, at your own cost, with details of your name and order number to

 

Daisy & Olive

Sundial

Kemerton

Nr Tewkesbury

Gloucestershire

GL20 7JN

 

PRICES

All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling. If relevant you will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

 

DISCLAIMER & LIMITATIONS OF LIABILITY

Whilst nothing shall exclude or limit our liability for death or personal injury resulting from our negligence or fraudulent misrepresentation by our directors, servants, agents or employees, we will not be liable, in contract or tort for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings), loss of goodwill, or indirect losses which result from the use of this website or use of our products.

While we have taken all reasonable endeavors to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Daisy & Olive will not be responsible for any errors or omissions or for the results arising from the use of such information.

Daisy & Olive will not be liable to you or be deemed to be in breach of these Terms and Conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

 

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright and or registered trademark of Daisy & Olive. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited

 

LAW AND TERRITORY

To the extent it is possible to exclude the application of other laws and regulations, these Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

 Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that any product referred to on this website complies with any applicable non-UK laws or regulations.